Legal
Privacy policy
Short version: your farm records are yours, we do not sell anything to anyone, and you can take all of it with you whenever you like.
Detail
What we collect and why
Account information
Name, email address, phone number and the name of your farm or centre — collected when you sign up, used to give you access, support you and bill you.
Farm records
Everything you enter: animals, milkings, treatments, collections, payments. Held so the software can do its job. We do not use it to train anything, sell it, or share it with other customers.
Technical data
IP address, browser and device type, and pages visited, in server logs. Used for security and to keep the service working.
Website analytics
Aggregate page-view counts only, with no cookies and no cross-site tracking. If you block it, nothing on this site stops working.
What you can do
Your rights
Export
All of your data, at any time, in open formats — including after you cancel. This is contractual, not discretionary.
Correction and deletion
Ask and we will correct or delete. Deletion is honoured within 30 days, except where we are legally required to retain a record — traceability data has a statutory retention period in some markets.
Access
Ask us what we hold about you and we will tell you.
Withdraw consent
Unsubscribe from any message we send, without losing access to the product.
Practice
How it is handled
Isolation
Every farm's data is isolated at the database level, not just in the interface. One customer cannot reach another's records.
Sub-processors
Cloud hosting, database hosting, email delivery and payment processing. Each is contractually bound and none receives your farm records except the hosting provider that stores them.
Retention
Active while your account is open. On closure, exportable for 90 days, then deleted, except records under a statutory retention obligation.
Breach
If data is exposed, affected customers are told within 72 hours of us confirming it, with what happened and what to do.
Contact
Privacy questions go to hello@lactra.com, or WhatsApp on +92 300 000 0000. We answer within a working day.
Last updated 7 September 2026.
Questions about any of this?
Ask us directly. We would rather answer a question about the contract before you sign it than after.